Frequently asked questions

The delivery cost depends on your address and the delivery option you choose. You always see the exact price at checkout before you pay.

As soon as your order is shipped you receive an email with the tracking details. You can also see the status of every order in your account under Order history.

Please contact us as soon as possible. If your order has not been shipped yet, we will do our best to change or cancel it.

You can return unused items in their original packaging. Please read our returns page for the exact conditions and time limit.

We refund your money as soon as we have received and checked the return. The refund goes back to your original payment method.

You can see all available payment methods at checkout. All payments are processed securely.

Yes. Our checkout is secured with SSL encryption and we never store your card details.

Yes, we only sell 100% original products from trusted suppliers and brands.

Most products are restocked quickly. Contact us and we will tell you the expected date.

No. You can check out as a guest. With an account you can track orders and order again faster.

Click Forgot your password? on the login page and we will email you a link to set a new one.